General
Announcements
Getting Started
Pre-Purchase Questions
- What is Tao of Shop
- Is Tao of Shop a reward programme or an eCommerce platform?
- How different is Tao of Shop from Groupon, Facebook and Perx ; those are also engagement, coupon and rewards platforms?
- What is Omni-channel?
- Supported Operating Systems (OS) & devices
- Can I buy other packs and add on in-store detection as an option?
Brand Requirement Form
- Filling Your Brand Requirement Form
- Selecting Your Mobile App Colour (ENGAGE, ENGAGE PLUS)
- Selecting Your Mobile App Colour (ENGAGE PREMIUM, RETAIL packs)
- Mobile App Logo Sizes
- Creating Your Ideal Mobile App Name
- Creating An Ideal Mobile App Description
ENGAGE
Customers
- Create new customer account
- Edit customers' general details
- Sort feature
- Search for specific customers
- Remove customers from marketing message list
- Reset customer's password
Posts
- Create A New Post
- Post to Facebook page
- Edit A Post
- Display of Posts using Start and End Date
- Difference between Post Draft and Published Post
- Embedding Promotion Code to Post / Message
MESSAGES
- Create A New Message
- Edit A Message Draft
- Difference between a Draft and Published Message
- Display of Messages using Start and End Date
- Things to note about push notification and message visibility
- Send Messages based on Customer Actions
SELL ( ENGAGE Premium, RETAIL packs)
CATALOGUE
- Product Import
- Creating Variant Groups and Variant Options
- Editing Variant Groups
- Deleting Variants and Variant Groups
- Creating Categories
- Create Single Variant Product
ORDERS
REWARDS
Bonus$, Rewards, Redemptions, Rules
- What are Bonus$?
- Earning Bonus$
- How are Rewards Bonus$ calculated?
- Awarding Bonus$ for Purchases via Rewards Import
- Reward Rule Scan Configuration
- Setting daily limit for Rewards Rule
Promotion
Tao Of Shop Store Mobile & Retail Applications
Mobile App FAQs for Consumers
- What is the app name? How do i install the app?
- How to Allow Push Notifications on Android
- How to Allow Push Notifications on iPhone
- Notification - How to Allow an App in Priority Mode
- Mobile app incompatibility with device error message
- Changing country settings before installing app
Store Assist Application
- What is the Tao of Shop Store Assist App?
- Recommended devices for Store Assist App
- Installing Tao of Shop Store Assist app
- Auto Update your Store Assist App
- Store Assist : Coupon & Rewards redemption
- Store Assist App - Membership Card
How-Tos
Tao of Shop (Classic)
Your Tao of Shop Admin Account
- Quick Overview after logging in
- User Guide - ENGAGE, ENGAGE Plus
- User Guide - ENGAGE PREMIUM
- User Guide - RETAIL packs
- Resetting Your Password
- GO LIVE Checklist
POSTS
- Create A New Post
- Edit a post
- Creating A New Photo Post
- Inserting A Video Into Post
- The difference between SAVE and PUBLISH
- Ideal Image dimension
COUPONS
Categories
Products
Orders
Advocacy Points
Redemption
Insights
FAQ
FAQ - Admin Dashboard
FAQ - ENGAGE ( Posts, Coupons)
- What is the correct flow for creating content? Coupon or post?
- What is the ideal image file size ?
- I can't find a coupon on my Newsfeed
- Why can't i upload an image when creating a post?
- Where did my coupons and photo posts disappear to?
- Can I Edit a Published Private Post And Re-insert A New Customer Database? (ENGAGE PREMIUM, RETAIL packs)
FAQ - SELL ( Products, Inventory, Orders)
- I Can’t See My Category When Creating A New Product
- What is a payment gateway?
- What is a merchant account?
- What payment mode can my customer use?
- Can non-members make purchases in my online store?
- Can I hide products from my EStore?
FAQ - REWARDS ( Advocacy, Seniority, Redemption )
FAQ - Consumer account & Members
- What is the format for importing my customer database?
- What is the difference between a New Consumer and Customer?
- What does Advocacy actions measure?
- Can I cancel a member account?
- What is the definition of an Active Consumer?
- Can i ban a member's account for good?